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CANCELLATION & RETURN POLICY



Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on groovyemart@gmail.com or call us on +91-7385869798

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.


How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.


Returns, Replacements and Refunds

How do I return an item purchased on Groovy Mart?

Groovy offers an easy return policy to selected products, wherein you can raise a return request of a product within 15 days of its delivery.


Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:


Categories not eligible for Return:


Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.